08-09-2016 07:33 AM
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  1. iMore Question's Avatar
    iMore Question
    massive distortion on Bluetooth headsets and car hands-free. Now won't even pair with other headset devices for testing purposes.
    Is this a hardware or IOS issue?
    08-09-2016 06:38 AM
  2. Tartarus's Avatar
    Tartarus
    Ambassador
    I'd recommend you to make a backup in iTunes with password encryption enabled, restore your phone as new and give those Bluetooth headsets and your car hands-free another try.
    If the problem is still existent you should contact Apple Support or make an appointment with the Genius Bar at the nearest Apple Store.

    If it works properly you can restore to the latest backup you just created and try again.

    That way you will have eliminated what part is the culprit.

    If you have any further questions, please join our forum. We're happy to help.
    08-09-2016 06:50 AM
  3. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    Originally Posted by Tartarus
    I'd recommend you to make a backup in iTunes with password encryption enabled, restore your phone as new and give those Bluetooth headsets and your car hands-free another try.
    If the problem is still existent you should contact Apple Support or make an appointment with the Genius Bar at the nearest Apple Store.

    If it works properly you can restore to the latest backup you just created and try again.

    That way you will have eliminated what part is the culprit.

    If you have any further questions, please join our forum. We're happy to help.
    What's the point of an encrypted back up if you restore as new?
    08-09-2016 07:28 AM
  4. Tartarus's Avatar
    Tartarus
    Ambassador
    Originally Posted by Ledsteplin
    What's the point of an encrypted back up if you restore as new?
    He can put it back if it was not a hardware issue.
    kam2958 likes this.
    08-09-2016 07:33 AM
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