1. iMore Question's Avatar
    just got my new iPhone six. everything was fine at the ATT store and i was able to get into all the functions. but once i got it home, i did the thumb print recognition. and then as back-up, gave a 6 digit code.
    now iCloud will not let me get past HELLO because it won't let me use my thumb print & only asks me to key in my passcode
    06-24-2016 01:25 AM
  2. pkcable said: Best Answer

    No I think he means passcode. Upon start up of the device you need either 4 or 6 digit passcode to open the device, the fingerprint only works there after.

    THIS is what you have to do.....

    https://support.apple.com/en-us/HT204306
  3. Tartarus's Avatar
    Hi, welcome to iMore.

    Make sure you're not confusing passcode with password.

    Because I'm pretty confident you have to key in your password.

    If that's not the solution, please make sure to join our forum and make a screenshot or photo of the screen and post that in this thread.
    Somebody else or even me can help you further so you can start enjoying your iPhone.
    06-24-2016 01:34 AM
  4. pkcable's Avatar
    No I think he means passcode. Upon start up of the device you need either 4 or 6 digit passcode to open the device, the fingerprint only works there after.

    THIS is what you have to do.....

    https://support.apple.com/en-us/HT204306
    firedept10 likes this.
    06-24-2016 10:04 AM

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