06-24-2016 09:04 AM
tools Reply
  1. iMore Question's Avatar
    iMore Question
    just got my new iPhone six. everything was fine at the ATT store and i was able to get into all the functions. but once i got it home, i did the thumb print recognition. and then as back-up, gave a 6 digit code.
    now iCloud will not let me get past HELLO because it won't let me use my thumb print & only asks me to key in my passcode
    06-24-2016 12:25 AM
  2. pkcable's Avatar
    pkcable
    No I think he means passcode. Upon start up of the device you need either 4 or 6 digit passcode to open the device, the fingerprint only works there after.

    THIS is what you have to do.....

    https://support.apple.com/en-us/HT204306
  3. Tartarus's Avatar
    Tartarus
    Ambassador
    Hi, welcome to iMore.

    Make sure you're not confusing passcode with password.

    Because I'm pretty confident you have to key in your password.

    If that's not the solution, please make sure to join our forum and make a screenshot or photo of the screen and post that in this thread.
    Somebody else or even me can help you further so you can start enjoying your iPhone.
    06-24-2016 12:34 AM
  4. pkcable's Avatar
    pkcable
    No I think he means passcode. Upon start up of the device you need either 4 or 6 digit passcode to open the device, the fingerprint only works there after.

    THIS is what you have to do.....

    https://support.apple.com/en-us/HT204306
    anon(9602380) likes this.
    06-24-2016 09:04 AM
« How can I fix it when iTunes session fails to start? | How do i change the credit card that you charge each month? »

Similar Threads

  1. It's time for iPhone and iPad to get a Dark theme in iOS 10
    By iMore.com in forum iMore.com News Discussion & Contests
    Replies: 2
    Last Post: 06-24-2016, 09:09 AM
  2. How can I fix it when iTunes session fails to start?
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 06-24-2016, 09:00 AM
  3. How do I fix some software stuck on my iPad?
    By iMore Question in forum iPad
    Replies: 1
    Last Post: 06-24-2016, 08:45 AM
  4. How to set up and use Bluetooth headphones on your Mac
    By iMore.com in forum iMore.com News Discussion & Contests
    Replies: 0
    Last Post: 06-24-2016, 07:51 AM
  5. How do i get into my iPod 5th gen when it can't connect to internet?
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 06-24-2016, 07:31 AM
LINK TO POST COPIED TO CLIPBOARD