So I sent my damaged iPhone back to Apple everything was scheduled and when the day of the delivery ups says it was damaged I got a replacement iPhone and apple said if they don't get it I will be billed full price ugh
You and/or Apple should be able to get tracking details for the packages (both directions) from UPS. Once UPS accepted the returning consignment they should be liable if it is not delivered to Apple.
UPS should be liable. After all UPS automatically puts insurance on iterms.
The senior rep from Apple told me i am responsible until it gets to Apple? That didn't make sense it was up to me i would drive the hour to the city that it's being returned to
You are responsible for the device until it gets to Apple. So you need to be prepared to pay or settle with Apple. However, you should also file a claim with UPS to cover the cost.
You are responsible for the device until it gets to Apple. So you need to be prepared to pay or settle with Apple. However, you should also file a claim with UPS to cover the cost.
So how would UPS know what's in their !
Actually, the responsibility should move to UPS once they took possession of the package.
Whenever an item is shipped using UPS then UPS automatically adds insurance. Also the sender has
the option to add extra insurance.
That makes sense but how would they know a 1300$ iPhone 6s Plus is in their