Ups lost my iphone

[jaleelhamid]

So I sent my damaged iPhone back to Apple everything was scheduled and when the day of the delivery ups says it was damaged I got a replacement iPhone and apple said if they don't get it I will be billed full price ugh

 

[kch50428]

If you have tracking info that proves the return was delivered to Apple - they'll have to eventually eat it. Document everything - provide it to Apple - and watch your credit card - dispute any charges for the device's non-return when you returned it.

 

[Branta]

You and/or Apple should be able to get tracking details for the packages (both directions) from UPS. Once UPS accepted the returning consignment they should be liable if it is not delivered to Apple.

 

[eyecrispy]

Ugh, sorry to hear that. I'd def do what the two folks above me suggested and track it. UPS ought to help you sort this out without much hassle. Let us know how it goes!

 

[jaleelhamid]

 

[jaleelhamid]

I contacted UPS they said they already contacted Apple about it and will keep them posted, I contacted Apple they said they will extend the return date to May 5 to give ups more time to investigate it and not charge me the until device is located

 

[jaleelhamid]

You and/or Apple should be able to get tracking details for the packages (both directions) from UPS. Once UPS accepted the returning consignment they should be liable if it is not delivered to Apple.

The senior rep from Apple told me i am responsible until it gets to Apple? That didn't make sense it was up to me i would drive the hour to the city that it's being returned to

 

[Honey Beagle]

UPS should be liable. After all UPS automatically puts insurance on items.

 

[jaleelhamid]

UPS should be liable. After all UPS automatically puts insurance on iterms.

So how would UPS know what's in their !

 

[SwitchBeach]

The senior rep from Apple told me i am responsible until it gets to Apple? That didn't make sense it was up to me i would drive the hour to the city that it's being returned to

You are responsible for the device until it gets to Apple. So you need to be prepared to pay or settle with Apple. However, you should also file a claim with UPS to cover the cost.

 

[Branta]

So it went through 6 handling and scan events without comment after you delivered the package to UPS. That is pretty clear evidence that damage occurred and contents went missing sometime between 2:36am and 1:55 pm on 4/22 while in the custody of UPS. The interesting point might be who instructed (and who is paying) UPS to move the package - because that is the party with the best claim against the carrier. If Apple gave the instructions you might reasonably be able to assert that you delivered the package to their agent on 4/21, and liability passed at that moment. Read the fine print...

 

[jaleelhamid]

You are responsible for the device until it gets to Apple. So you need to be prepared to pay or settle with Apple. However, you should also file a claim with UPS to cover the cost.

I spoke with Apple he said he will extend the return date and he said he will open a request for me not to be charged regardless

 

[pappy53]

You are responsible for the device until it gets to Apple. So you need to be prepared to pay or settle with Apple. However, you should also file a claim with UPS to cover the cost.

Actually, the responsibility should move to UPS once they took possession of the package.

 

[Honey Beagle]

So how would UPS know what's in their !

Whenever an item is shipped using UPS then UPS automatically adds insurance. Also the sender has
the option to add extra insurance.

 

[Honey Beagle]

Actually, the responsibility should move to UPS once they took possession of the package.

Agreed

 

[jaleelhamid]

Whenever an item is shipped using UPS then UPS automatically adds insurance. Also the sender has
the option to add extra insurance.

That makes sense but how would they know a 1300$ iPhone 6s Plus is in their

 

[Branta]

You think those responsible for stealing high value content don't read the address labels? A returning phone is pretty easily identified.

 

[SwitchBeach]

That makes sense but how would they know a 1300$ iPhone 6s Plus is in their

If you didn't declare the value, then UPS's liability is limited to $100. It would have been up to you to declare and and insure the excess value.

 

[pappy53]

Did Apple supply the shipping label?

 

[Honey Beagle]

Whenever one sends items out you always let the person at the counter know the value so you can put the right amount of insurance on the item.