1. anon(9789123)'s Avatar
    Hello,

    Why can I use Apples iWork Pages app and others for free on my Windows 10 PC, but they want $9.99 on my 6s+? I'd really like to use it more, but can't afford to buy all those apps D:
    04-23-2016 08:14 AM
  2. Ledsteplin's Avatar
    You should get those free. Only phones purchased before September 1, 2013 are charged $9.99. Or so I thought. Have you entered the app in the search bar and looked?
    Rob Phillips likes this.
    04-23-2016 08:55 AM
  3. anon(9789123)'s Avatar
    I have, and it still shows the $9.99. I just got this phone a month ago. I accidentally hit buy, and it didn't even ask for my Touch ID. I hope it didn't charge it!
    04-23-2016 09:01 AM
  4. Rob Phillips's Avatar
    I have, and it still shows the $9.99. I just got this phone a month ago. I accidentally hit buy, and it didn't even ask for my Touch ID. I hope it didn't charge it!
    If you're charged for the app wait for the email receipt and use the "report a problem" link in the body. Mark sure you let them know you have a 6s, which comes with the iWork suite, and you were still charged. They should issue a refund.

    You can also visit http://reportaproblem.apple.com to request a refund. More info here:
    https://support.apple.com/en-us/HT204084
    04-23-2016 09:24 AM
  5. Ledsteplin's Avatar
    Once you tap to purchase, it may then tell you There's no charge. If not, do as suggested above.
    04-23-2016 10:12 AM
  6. anon(9789123)'s Avatar
    They haven't even sent anything that confirms that it was bought, so idk what to do. I want keynote and numbers, but if they DO charge, I can't have that much money come out. This is what I see when I go to them. This 6s Plus is not even two months old, and my Apple ID is the same age. So idk why they're charging when everything says they're supposed to be free. iWork-imoreappimg_20160423_154405.jpg
    04-23-2016 06:44 PM
  7. Ledsteplin's Avatar
    They haven't even sent anything that confirms that it was bought, so idk what to do. I want keynote and numbers, but if they DO charge, I can't have that much money come out. This is what I see when I go to them. This 6s Plus is not even two months old, and my Apple ID is the same age. So idk why they're charging when everything says they're supposed to be free. Click image for larger version. 

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    It may take a day or two for the receipt to get sent to you. That's how mine go. Usually a couple days. You can call Support @ 1(800) 275-2273 and see what they say.
    Or report a problem here:
    https://idmsa.apple.com/IDMSWebAuth/...language=US-EN
    04-23-2016 08:41 PM
  8. anon(9789123)'s Avatar
    This is what the report a problem page says. It makes them as free iOS apps, so hopefully I'm good. Thank you all for helping me out!iWork-imoreappimg_20160424_010359.jpg
    Rob Phillips likes this.
    04-24-2016 04:04 AM
  9. Ledsteplin's Avatar
    This is what the report a problem page says. It makes them as free iOS apps, so hopefully I'm good. Thank you all for helping me out!Click image for larger version. 

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    Cool! Hope it works out!
    04-24-2016 07:58 AM

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