iWork

[anon(9789123)]

Hello,

Why can I use Apples iWork Pages app and others for free on my Windows 10 PC, but they want $9.99 on my 6s+? I'd really like to use it more, but can't afford to buy all those apps D:

 

[Ledsteplin]

You should get those free. Only phones purchased before September 1, 2013 are charged $9.99. Or so I thought. Have you entered the app in the search bar and looked?

 

[anon(9789123)]

I have, and it still shows the $9.99. I just got this phone a month ago. I accidentally hit buy, and it didn't even ask for my Touch ID. I hope it didn't charge it!

 

[Rob Phillips]

I have, and it still shows the $9.99. I just got this phone a month ago. I accidentally hit buy, and it didn't even ask for my Touch ID. I hope it didn't charge it!

If you're charged for the app wait for the email receipt and use the "report a problem" link in the body. Mark sure you let them know you have a 6s, which comes with the iWork suite, and you were still charged. They should issue a refund.

You can also visit http://reportaproblem.apple.com to request a refund. More info here:
https://support.apple.com/en-us/HT204084

 

[Ledsteplin]

Once you tap to purchase, it may then tell you There's no charge. If not, do as suggested above.

 

[anon(9789123)]

They haven't even sent anything that confirms that it was bought, so idk what to do. I want keynote and numbers, but if they DO charge, I can't have that much money come out. This is what I see when I go to them. This 6s Plus is not even two months old, and my Apple ID is the same age. So idk why they're charging when everything says they're supposed to be free.

 

[Ledsteplin]

They haven't even sent anything that confirms that it was bought, so idk what to do. I want keynote and numbers, but if they DO charge, I can't have that much money come out. This is what I see when I go to them. This 6s Plus is not even two months old, and my Apple ID is the same age. So idk why they're charging when everything says they're supposed to be free. View attachment 105679

It may take a day or two for the receipt to get sent to you. That's how mine go. Usually a couple days. You can call Support @ 1(800) 275-2273 and see what they say.
Or report a problem here:
https://idmsa.apple.com/IDMSWebAuth...3a875aec205272add55157582a9f61&language=US-EN

 

[anon(9789123)]

This is what the report a problem page says. It makes them as free iOS apps, so hopefully I'm good. Thank you all for helping me out!

 

[Ledsteplin]

This is what the report a problem page says. It makes them as free iOS apps, so hopefully I'm good. Thank you all for helping me out!View attachment 105683

Cool! Hope it works out!