iphone 6 plus volume on ringer and music

[iMore Question]

volume going down by itself on ringer and music
I just got an iphone 6 plus monday and the volume on ringer and music been great and this am i could hardly hear my alarm,ringer and music. I turn volume button all way up then before screen goes off it will go down by itself......Help!!!!!!I just paid alot of money for this and it needs to work

 

[Ledsteplin]

Welcome to iMore? Probably because volume is different from ringer (calls) and other volume users like music, games, etc. Check 3 places. Side of phone, pull up the control center and turn it up there, and go to Settings >Sounds > turn volume up. See if that helps.