1. iMore Question's Avatar
    I'm trying to use iMessage on my macbook air. i had an Apple Id that was already onto this computer but i don't remember the password. the more sickish part is that i can't even use "forgot my password" because i forgot the password to my email as well. so i made a new email and apple id now i just want to add it to my iMessage so I'm able to talk. i want to delete this account off my computer so i can put my new one but it doesn't give me an option. so help how do i erase it without having to sign on?
    03-30-2016 07:12 PM
  2. Sherry_B's Avatar
    Welcome to iMore,

    Unfortunately there's nothing you can do until you can obtain those passwords. Use the password retrieval methods provided with your email account, and then use the password retrieval method/email address for your device. The emergency password retrieval email address is not the same as your Apple ID login.

    Otherwise there's nothing that can be done, unless you bring the device along with your purchase receipt and your state ID. They won't help you without both receipt and state ID.
    03-30-2016 07:39 PM

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