1. JB184351's Avatar
    My Aunts iPhone 6s has some gray picture boxes and I want to know why can anyone help me out?
    03-27-2016 10:15 PM
  2. Rob Phillips's Avatar
    I'm not sure what you're taking about. What do they look like? Are they always there or just in a certain app? Have you tried resetting your aunt's 6s?
    03-27-2016 11:13 PM
  3. Ledsteplin's Avatar
    There's something not right there. Some corruption somewhere. Have her remove all photos from the phone to somewhere safe on computer or in a cloud app like Dropbox.
    Remove all 3rd party photo apps.
    Then do a hard reset.
    Hold the top or side power/sleep button and the home button at the same time until the Apple logo appears, then release.

    Then add photos back one at a time. Add the photo apps back one at a time. Take photos and check them. If you see any more gray pictures, take it to Apple.
    03-27-2016 11:32 PM
  4. JB184351's Avatar
    Thanks for your help guys. She was only here for the weekend and I was able to try to reset her phone but that didn't work. So hopefully she can figure it out.
    03-29-2016 11:45 PM

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