1. iMore Question's Avatar
    I was updating my ipad it was find my iPhone well I don't have a iPhone but by mistake did it anyway.... not it says activate but I don't remember my password can you help, been working on this for 3 days.
    03-24-2016 09:56 AM
  2. Just_Me_D's Avatar
    If you can't recall your iCloud passcode AND you're unable to retrieve it via Apple's retrieval process then there's nothing any of us can do for you. Period.
    03-24-2016 10:17 AM
  3. Sgooter's Avatar
    Go to an Apple store and ask them to help you.
    03-24-2016 10:17 AM
  4. Just_Me_D's Avatar
    Go to an Apple store and ask them to help you.
    They are not going to be able to assist the OP with regard to this security matter if he or she is unable to retrieve the passcode via the retrieval process.
    03-24-2016 10:21 AM
  5. Sgooter's Avatar
    So he's now the proud owner of some high-tech but totally useless Apple devices?
    I would like to believe that his Apple devices are registered with Apple, and by visiting an Apple store and showing appropriate ID, the original boxes, purchase receipts, etc. an Apple store rep/manager can verify his ownership and then have the Apple mothership do a factory reset/wipe on his devices. Am I just dreaming?
    03-24-2016 10:48 AM
  6. Sherry_B's Avatar
    An update to this thread;

    I called the store where I purchased my 6s (Naperville IL) and spoke with Peggy. She told me that if I cannot get into my phone then I would need to bring the phone in and have both my receipt and my state ID. At that point they will factory reset the phone. The receipt is important because it has both IMEI number and the serial number printed on it.
    firedept10 likes this.
    03-24-2016 11:14 AM
  7. Just_Me_D's Avatar
    So he's now the proud owner of some high-tech but totally useless Apple devices?
    As it stands right now, yes.
    I would like to believe that his Apple devices are registered with Apple, and by visiting an Apple store and showing appropriate ID, the original boxes, purchase receipts, etc. an Apple store rep/manager can verify his ownership and then have the Apple mothership do a factory reset/wipe on his devices. Am I just dreaming?
    If I broke into your home, stole your iPhone and then stole the paperwork associated with it and then drove to the Apple Store with the fake ID that my friend at the DMV hooked me up with to have them remove the iCloud activation lock so that the device can then become mine, how would that benefit "you"? It wouldn't. You would swear up and down that Apple didn't do enough to prevent thieves from taking over your device. The retrieval process is there for a reason.
    03-24-2016 11:20 AM
  8. Just_Me_D's Avatar
    An update to this thread;

    I called the store where I purchased my 6s (Naperville IL) and spoke with Peggy. She told me that if I cannot get into my phone then I would need to bring the phone in and have both my receipt and my state ID. At that point they will factory reset the phone. The receipt is important because it has both IMEI number and the serial number printed on it.
    It appears they've softened their stance a bit. Oh well. Thanks for the update, Sherry...
    Sherry_B likes this.
    03-24-2016 11:22 AM
  9. Just_Me_D's Avatar
    So he's now the proud owner of some high-tech but totally useless Apple devices?
    I would like to believe that his Apple devices are registered with Apple, and by visiting an Apple store and showing appropriate ID, the original boxes, purchase receipts, etc. an Apple store rep/manager can verify his ownership and then have the Apple mothership do a factory reset/wipe on his devices. Am I just dreaming?
    Disregard my last reply. It is apparent that I was wrong.
    keyonsimmons37 likes this.
    03-24-2016 11:23 AM
  10. Sherry_B's Avatar
    Disregard my last reply. It is apparent that I was wrong.
    Actually I'm glad that the this thread went the way that it did. Before this I had just assumed they would fix it if you provide the necessary documents. When you said they wouldn't it got me to thinking... what if it happened to me. So I tossed my closet looking for the box and took out my receipt and called the number so I could ask lol.

    So thank you both for your posts!
    firedept10 likes this.
    03-24-2016 11:29 AM
  11. Sgooter's Avatar
    Disregard my last reply. It is apparent that I was wrong.
    Nonetheless, you're rationale in Post #7 makes good sense as well. A useful discussion overall.
    Just_Me_D likes this.
    03-24-2016 01:49 PM
  12. Jacinth's Avatar
    If you can't recall your iCloud passcode AND you're unable to retrieve it via Apple's retrieval process then there's nothing any of us can do for you. Period.
    Sad, but true.😭😀
    03-25-2016 01:56 AM

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