1. iMore Question's Avatar
    I downloaded an app on the App Store on my iPhone 6 and I paid 0.99 for it. When I click on the app I goes to a black screen with a white line across it. His has never happened to me before on any of my apps and even in my other phones I had. I cleared it from my recent apps, deleted it and re dowloaded it and it still won't work. Can I get a refund please??
    03-18-2016 08:31 PM
  2. Ledsteplin's Avatar
    Welcome to iMore! You should get a receipt from iTunes on an email for all purchases. On the recept are directions for refunding. Here's how it's done.

    http://m.imore.com/how-to-get-refund-itunes-app-store
    Sherry_B likes this.
    03-18-2016 08:36 PM
  3. AceBoonKoon's Avatar
    Alternatively if you would like to keep and use the app I would try turning off the phone and back on again. Sometimes you can get a bad download to fix itself after restarting your phone.
    03-18-2016 09:28 PM
  4. Ledsteplin's Avatar
    It sounds like the app has not been updated to the latest OS and has issues. Try contacting the developer.
    Sherry_B likes this.
    03-18-2016 10:54 PM

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