03-16-2016 09:16 AM
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  1. iMore Question's Avatar
    iMore Question
    I turned off my phone and then turned it on and my thumb print isn't enough now I can't get on my phone. I have not set up a password yet and it needs one to get on.
    03-15-2016 03:01 PM
  2. andrwstw's Avatar
    andrwstw
    If you restart your phone, then you will need to enter your Passcode before you can use TouchID. In order to set up TouchID, you have to set a passcode. If you don't know your passcode, then you will have to restore your device and activate with your AppleID.
    jamielampert likes this.
    03-15-2016 04:44 PM
  3. Sherry_B's Avatar
    Sherry_B
    Ambassador
    Welcome to iMore

    You cannot set up Touch ID without setting up a passcode. Since you've forgotten your passcode you'll need to follow these instructions: https://support.apple.com/en-us/HT204306
    03-16-2016 09:16 AM
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