1. iMore Question's Avatar
    I upgraded phones yesterday. 5c to 6s. The woman did my backup there which I've never done before. I had 2200+ photos. On my new device I only have 700. I'm missing so much! Videos from when my kids were little, I'm just sick to my stomach, please help me get these back??
    03-13-2016 07:14 AM
  2. Rob Phillips's Avatar
    Do you still have your old phone? Do an iTunes backup and then restore your new device using that same backup.
    It's also possible that your old photos and videos are stored in iCloud. Make sure your 6s is connected to wifi and give it some time for them to appear.
    03-13-2016 07:42 AM
  3. robertk328's Avatar
    I thought I lost some pictures on mine and was beside myself So I know how you feel!

    Let us know how it goes with @DevilishBanker advice -- there may be additional steps to do if they don't come back. Just don't erase the old phone.
    03-13-2016 08:32 AM
  4. Just_Me_D's Avatar
    Give it time to fully restore your pics and videos. You will have to be connected to Wi-Fi for a bit to allow the process to go faster. Still, depending on the size of the videos, re-syncing to your device could take a while.
    03-13-2016 09:18 AM

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