1. iMore Question's Avatar
    Hi. I have the 6S plus and I can't get full screen caller ID working properly. What happens is that for some contacts, it works for a time or two, then reverts to thumbnail. I've researched and tried the following: Syncing with icloud only and not syncing with gmail. (Also tried syncing with gmail only and not syncing with icloud). Adding pictures to contacts by going to the contact and adding the picture there directly. Using only pictures that are on my phone. Using only pictures that were taken with my phone at the perfect distance from my subject and adding this picture as is with no zooming or moving. Making sure that the resolution is good,(though it seems the problem crops up less often with pics with bad resolution than ones with good resolution). None of these steps has solved the problem, and it's driving me crazy. Like I said above, it stays full screen at first, but then, for two or three contacts, out of nowhere with no explanation it reverts back to thumbnail. It seems to be completely random which contacts it happens to and when. I have found many discussions about full screen caller ID, but no one seems to be having my exact problem. Help!
    01-26-2016 09:50 AM
  2. Just_Me_D's Avatar
    If you're referring to the contact photo via the call screen, simply delete the pic from the contact card and then re-add it.
    01-26-2016 10:52 AM
  3. convertedfromandroid's Avatar
    Thanks for responding. I've tried that a million times. It works at first, but then it reverts back to thumbnail
    01-26-2016 12:50 PM
  4. sunilraot's Avatar
    Have been facing this problem on my 6 Plus too.
    Not found a solution till date. It is quite irritating to see this happening.
    02-17-2016 03:01 AM
  5. Ledsteplin's Avatar
    If I'm not mistaken, Gmail contacts will show as thumbnails and iCloud as full screen. You would need to remove the Gmail profile pic and use a different photo from your camera roll.
    02-17-2016 09:02 AM
  6. Matej Macek's Avatar
    Hello there. I am having the same problem and I am asking you if you found the solution. Thank you very much
    10-19-2016 01:18 PM

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