1. iMore Question's Avatar
    Having trouble emptying trash du to phone shutting off and keeps reloading the trash.
    01-20-2016 03:34 PM
  2. Rob Phillips's Avatar
    Welcome to iMore! I'm not sure why your phone is shutting off but, depending on your email provider, it may be easier to just use their web site. For example, go to www.gmail.com using a web browser if you have Gmail.
    01-20-2016 04:49 PM
  3. Just_Me_D's Avatar
    Are you saying that the phone shuts off (powers down) every time you try to empty the email trash bin or are you saying the Mail app shuts down/crashes when trying to empty the email trash bin? If the latter, try deleting the email account from your device and then re-configure it. If the former, you might want to restore your device and set it up as new or make a Genius Bar appointment with the nearest Apple Store.
    01-20-2016 06:26 PM
  4. Ledsteplin's Avatar
    I had Junk mail that kept coming back. Just would not delete. I had to go to my Gmail account in my Safari browser and delete it there. Works like a charm. That hasn't happened in a long time.
    01-20-2016 07:33 PM

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