1. iMore Question's Avatar
    So before someone links me to another thread that doesn't answer my question, let me give you all a backstory:

    Last week the LCD in my phone ****ed up, though at the time I didn't not know it was the LCD. I thought maybe doing a reset would solve it all and after doing it twice (because once it not enough), I eventually found the problem. Earlier this week I received my phone from the shop and had to restore it. After taking two hours getting into the Cloud, I was confused. There were back ups for my father's phone, and our family iPad but none of my own.

    Just for the sake of clarity, I know I had backed up. Earlier this month my father accidentally resetted his phone and while I was helping him I saw back ups from my own individual phone.

    I've called Apple about four times now and each did not help. I've had to set it up as a new phone and could retrieve an 1/8 of my stuff tied to my google account. Now, before I lost all hope, there was one thing that has been bothering me. It still has pages from my old back up opened on Safari. Could this be a glitch? Or a sign of hope? I just need closure if my personal stuff I gone forever or not.

    Also, last tidbit: I have tried iTunes. It, for whatever reason, only has a backup for this phone which has NOT been backed.

    I am currently in use of an iPhone 4, with IOS 7. I've tried to update the software but it says it's up to date.

    Any ideas, guys?
    01-20-2016 03:11 PM
  2. Just_Me_D's Avatar
    On your current device, go to Settings → General → Storage & iCloud Usage → iCloud → Manage Storage, and then tap on the listings under "Backups". That *should* give you access to whatever iCloud backup that's available under the associated iCloud ID.
    01-20-2016 06:42 PM
  3. Ledsteplin's Avatar
    You should be able to go to iCloud.com on your computer and see what is in your back up.
    01-20-2016 07:29 PM
  4. Kelcey Francis's Avatar
    On your current device, go to Settings → General → Storage & iCloud Usage → iCloud → Manage Storage, and then tap on the listings under "Backups". That *should* give you access to whatever iCloud backup that's available under the associated iCloud ID.
    So I gave it a shot and didn't find anything? Like it has all back ups excluding my own personal.
    01-20-2016 09:27 PM
  5. Kelcey Francis's Avatar
    You should be able to go to iCloud.com on your computer and see what is in your back up.
    Would I HAVE to use a computer or is mobile acceptable as well?
    01-20-2016 09:32 PM
  6. Just_Me_D's Avatar
    So I gave it a shot and didn't find anything? Like it has all back ups excluding my own personal.
    I cannot understand how you see other backups but not your own on your own device that you're logged in via your own Apple / iCloud ID. It's as if you're using someone else's credentials on your own device.
    01-20-2016 09:39 PM
  7. Kelcey Francis's Avatar
    I cannot understand how you see other backups but not your own on your own device that you're logged in via your own Apple / iCloud ID. It's as if you're using someone else's credentials on your own device.
    I currently share the account with my father and the family iPad which has been in my possession. He has his back ups, the iPad has its, and I have/had my own. I don't understand why I am not seeing my backups either.
    01-20-2016 09:53 PM
  8. Rob Phillips's Avatar
    I currently share the account with my father and the family iPad which has been in my possession. He has his back ups, the iPad has its, and I have/had my own. I don't understand why I am not seeing my backups either.
    I recommend contacting Apple Support or going into an Apple Store. We can't access your device iCloud account here to see what they look like and your backups should be there.
    01-21-2016 06:36 AM
  9. Just_Me_D's Avatar
    I currently share the account with my father and the family iPad which has been in my possession. He has his back ups, the iPad has its, and I have/had my own. I don't understand why I am not seeing my backups either.
    If you're sharing the "account" on the one device, then whatever backup is made should be for the both of you since there isn't any computer-like login for the iPad. My apologies if I'm totally misunderstanding your post.
    01-21-2016 07:05 AM
  10. Ledsteplin's Avatar
    I currently share the account with my father and the family iPad which has been in my possession. He has his back ups, the iPad has its, and I have/had my own. I don't understand why I am not seeing my backups either.
    Seems you all would be better off not sharing the same account. Each device should have it's own iCloud account. You could still share the iTunes ID for purchases. But use separate iCloud, iMessage and Facetime ID's.
    01-21-2016 09:12 AM

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