[iMore Question]

I receive a phone call - if I speak directly on the phone others can hear me but I cannot hear them. If I select Speaker or plug in ear buds I can hear others speak. How/where do you change the setting?

[Rob Phillips]

Welcome to iMore! Have you turned up the volume using the volume button on the side of your phone while you were on a call? If that doesn't fix your problem it's very possible that you have a bad speaker. I recommend bringing your phone into an Apple Store and having a Genius look at it or contacting Apple Support.