1. iMore Question's Avatar
    I just purchased an app called [redacted]this morning for $19.99/yr. I set it up, started recording meals, foods, etc. I went to add on to the day and it totally froze up and I have tried resetting it, restarting my phone--everything. It just doesn't work and I want a refund.
    Last edited by Just_Me_D; 01-07-2016 at 07:44 PM.
    01-07-2016 05:57 PM
  2. firedept10's Avatar
    I just purchased an app called [redacted]his morning for $19.99/yr. I set it up, started recording meals, foods, etc. I went to add on to the day and it totally froze up and I have tried resetting it, restarting my phone--everything. It just doesn't work and I want a refund.
    Go to Apple's "Report a Problem" page and sign in with the ID you used to purchase the app. Next to the app you want a refund for, choose the reason you want a refund and explain the problem to Apple. Once done with your explanation, hit Submit. No guarantee you will get a refund and it may take a few days for them to get back to you.
    Last edited by Just_Me_D; 01-07-2016 at 07:44 PM.
    01-07-2016 06:23 PM

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