1. iMore Question's Avatar
    I have tried to put my phone into dfu mode and other advice given in forums and my phone wont shut down for me to do any of it. I am all out of ideas and would greatly appreciate some advice. Thanks!
    12-31-2015 04:37 PM
  2. Peligro911's Avatar
    I have tried to put my phone into dfu mode and other advice given in forums and my phone wont shut down for me to do any of it. I am all out of ideas and would greatly appreciate some advice. Thanks!
    do not need to be shut down for DFU mode just hold home and power until phone restarts to start the dfu mode process
    12-31-2015 04:40 PM
  3. Just_Me_D's Avatar
    What do you mean your phone won't shut down for you? Does the power button work? If so, press the power button until you see the "slide to power off" option, then slide to power the phone off. Anyway, you can still put the device in recovery mode. Just press and hold both the power and home buttons until you see the iTunes logo and a charging cable. After that, connect your phone to your computer and then restore the device via iTunes.
    12-31-2015 08:57 PM
  4. cutdacheck2003's Avatar
    I got my phone to this point but once connect to itunes I receive an error stating. "Error 39 there was a problem updating and restoring the device" It then restarts the update and restore process with no success.
    01-03-2016 06:17 PM

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