1. craftEcowgirl's Avatar
    When I selected to get icloud backup it asked for current apple ID backup, which is fine. But it then asked for password for an old email account used over 10 years ago. I skipped it, but now icloud wont continue till I give old password??

    How do I get it to continue?

    This is happening on both ipad pro and mini 4
    Last edited by craftEcowgirl; 12-18-2015 at 09:15 AM.
    12-17-2015 12:49 PM
  2. Rob Phillips's Avatar
    I would go to http://appleid.apple.com and use the forgot password function to reset the password for your account linked to your old email address. Once you do that you'll be able to sign in on your device using that password, then sign back out. Once that's completed, sign in with your existing Apple ID and password and you should be good to go.
    12-17-2015 01:11 PM
  3. craftEcowgirl's Avatar
    I would go to http://appleid.apple.com and use the forgot password function to reset the password for your account linked to your old email address. Once you do that you'll be able to sign in on your device using that password, then sign back out. Once that's completed, sign in with your existing Apple ID and password and you should be good to go.

    Tried that, but it sends reset to email address that I dont use??
    12-17-2015 03:31 PM
  4. Rob Phillips's Avatar
    Tried that, but it sends reset to email address that I dont use??
    You should have the ability to answer security questions instead of receiving an email.
    12-17-2015 04:29 PM
  5. craftEcowgirl's Avatar
    Says that email not Apple ID, strange as its same one they want password for
    12-17-2015 04:30 PM
  6. Just_Me_D's Avatar
    Says that email not Apple ID, strange as its same one they want password for
    Unless you can verify your identity via Apple's security measures, there's really nothing any of us can do for you. You will need to contact Apple Accounts for a possible resolution.
    12-17-2015 06:32 PM
  7. craftEcowgirl's Avatar
    It doesnt even let me verify, can't get that far
    12-17-2015 06:34 PM
  8. Rob Phillips's Avatar
    It doesnt even let me verify, can't get that far
    Contact Apple Support at http://support.apple.com. We were in a similar situation with my mother-in-law's iPad over the summer and they were awesome with helping us out.
    12-18-2015 06:15 AM

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