Icloud back up, old email?

craftEcowgirl

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Oct 7, 2014
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When I selected to get icloud backup it asked for current apple ID backup, which is fine. But it then asked for password for an old email account used over 10 years ago. I skipped it, but now icloud wont continue till I give old password??

How do I get it to continue?

This is happening on both ipad pro and mini 4
 
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Rob Phillips

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I would go to http://appleid.apple.com and use the forgot password function to reset the password for your account linked to your old email address. Once you do that you'll be able to sign in on your device using that password, then sign back out. Once that's completed, sign in with your existing Apple ID and password and you should be good to go.
 

craftEcowgirl

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Oct 7, 2014
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I would go to http://appleid.apple.com and use the forgot password function to reset the password for your account linked to your old email address. Once you do that you'll be able to sign in on your device using that password, then sign back out. Once that's completed, sign in with your existing Apple ID and password and you should be good to go.


Tried that, but it sends reset to email address that I dont use??
 

Just_Me_D

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Says that email not Apple ID, strange as its same one they want password for

Unless you can verify your identity via Apple's security measures, there's really nothing any of us can do for you. You will need to contact Apple Accounts for a possible resolution.