1. iMore Question's Avatar
    Recently iTunes have been taking money out of my bank account when I have made no purchases on iTunes or anywhere else e.g. the App store, I'm not too sure how I can stop this from happening, the first time I tried changing my iTunes password but it has happened again since and I'm not sure how I can get a refund because I cannot click the purchase I want a refund for because I haven't made any.
    11-05-2015 05:57 PM
  2. Rob Phillips's Avatar
    Welcome to iMore! We are not affiliated with Apple so we can't answer that for you. I recommend contacting your bank and filing a claim as soon as possible.
    11-05-2015 06:00 PM
  3. Jaguarr40's Avatar
    The first sure way is to make sure in iTunes for security you have set up that you must put you APPLE ID when you ask for a purchase and the second is to ask for a purchase record to prove a refund. Is anyone or are you on a family sharing plan in iTunes?Do you allow anyone to to use your acct? All questions you need to answer.
    11-05-2015 06:04 PM
  4. Rob Phillips's Avatar
    The first sure way is to make sure in iTunes for security you have set up that you must put you APPLE ID when you ask for a purchase and the second is to ask for a purchase record to prove a refund. Is anyone or are you on a family sharing plan in iTunes?Do you allow anyone to to use your acct? All questions you need to answer.
    If OP files a claim with his/her bank it's up to Apple to prove that the charges were authorized.
    11-05-2015 06:09 PM
  5. robertk328's Avatar
    If you're on a recurring payment like Apple Music, that could be it.

    If you want to check recurring items, open the App Store on your phone / iPad and scroll down to your Apple ID. Tap it and enter your password. On the resulting page tap "manage subscriptions" and see if something is there on a recurring basis.

    Are you getting any email receipts from Apple?
    Just_Me_D likes this.
    11-05-2015 06:35 PM
  6. Ledsteplin's Avatar
    Yes, Music could be it. Did you sign up for the free 3 month trial? The trial may be over.
    11-05-2015 07:12 PM

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