10-31-2015 08:17 PM
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  1. iMore Question's Avatar
    iMore Question
    I am trying to get onto the internet using my iphone 5s. What is the procedure when I get a message saying "could not activate cellular data network".

    I am new to the iphone 5s.
    10-31-2015 06:34 PM
  2. Rob Phillips's Avatar
    Rob Phillips
    Welcome to iMore! That's a carrier issue. You should contact them.
    10-31-2015 06:36 PM
  3. robertk328's Avatar
    robertk328
    Champion
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    Are you able to make calls? What does the top left of the screen say? You should see 3G or LTE at the top.

    One other thing to check is:

    Settings -> Cellular

    At the top will be a cellular data switch. Is it on?

    Rob Phillips likes this.
    10-31-2015 07:18 PM
  4. Rob Phillips's Avatar
    Rob Phillips
    This should help: https://support.apple.com/en-us/HT201415
    10-31-2015 07:57 PM
  5. Slobodan Urdovski's Avatar
    Slobodan Urdovski
    You need to reset the network settings by going to Settings > General > Reset > Reset Network Settings.
    10-31-2015 08:17 PM
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