10-28-2015 02:19 PM
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  1. Qued63's Avatar
    Qued63
    My wife has iPhone 6s iOS 9.1. All of a sudden on her emoji keyboard, she can't see some of the emojis and when she presses a missing one, it comes up as two '?' Emojis. She has reset, deleted the keyboard reset and re added. Nothing seems to work
    10-27-2015 03:42 PM
  2. Just_Me_D's Avatar
    Just_Me_D
    What do you mean by saying, "when she presses a missing one"? How can you press on something that is "missing"? Anyway, I'm not experiencing any missing emojis, but I have noticed that they get re-arranged in a different order based on usage. Finally, if you go to Settings->General->Reset, and then select "reset all settings", all of the emojis and any other device setting should revert back to their native state.
    10-27-2015 08:07 PM
  3. Qued63's Avatar
    Qued63
    The missing ones appear on the keyboard as "..."
    10-28-2015 12:06 AM
  4. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    Originally Posted by Qued63
    My wife has iPhone 6s iOS 9.1. All of a sudden on her emoji keyboard, she can't see some of the emojis and when she presses a missing one, it comes up as two '?' Emojis. She has reset, deleted the keyboard reset and re added. Nothing seems to work
    Which keyboard did she delete to reset? If the stock English Keyboard, that's the wrong one. The stock emoji keyboard is a separate keyboard.
    10-28-2015 12:18 PM
  5. Qued63's Avatar
    Qued63
    She deleted the stock emoji keyboard then reset the phone, then added it back again, still no luck
    10-28-2015 12:27 PM
  6. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    Originally Posted by Qued63
    She deleted the stock emoji keyboard then reset the phone, then added it back again, still no luck
    Any way to show a screenshot of this?
    10-28-2015 02:19 PM
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