1. iMore Question's Avatar
    why won't my iPhone do the process to ease so I can return it?
    10-02-2015 02:48 PM
  2. Jaguarr40's Avatar
    You want to erase it in its entirety? How are you doing it? You can go to Settings, General and scroll to reset and erase all contents and settings - It will ask for your password and erase all.
    robertk328 likes this.
    10-02-2015 04:31 PM
  3. robertk328's Avatar
    Welcome to iMore!

    How are you trying to erase your phone that isn't working? You can restore it in iTunes but the easiest method is to do what Jaguarr40 said and go to Settings -> General and scroll down to Reset.

    You will need your password
    11-06-2015 05:58 AM
  4. Just_Me_D's Avatar
    Furthermore, if the device is protected by the iCloud Activation Lock, you will not be able to restore it without first disabling it or entering the associated passcode when prompted.
    11-06-2015 07:45 AM

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