1. iMore Question's Avatar
    I have an iPhone 4S i downloaded the IOS 8.4.1 this morning and then I went and hit Install and left it alone for a while. when I came back the Phone was off and when i turned it on it is showing me to connect to iTunes. i tried restarting it and it still wont do anything else. i cant use the touch screen at all. so i connected it to the computer and opened iTunes but it wont recognize that its connected so Im not sure what to do. any help would be greatly apreccioated. thanks
    08-14-2015 06:58 PM
  2. lackster2's Avatar
    Did you update from a previous version of iOS? Did you connect to iTunes like you were instructed? Have you had prior problems before with this phone, or is it 'New' to You?
    08-14-2015 07:14 PM
  3. joblo001's Avatar
    Yes. I updated from iOS 8.4.1. Never had a problem like this on this phone while installing new software. I have had the phone for a while and downloaded and installed software several times on it. I tried to connect to iTunes but it wouldn't recognize it when I plugged it in
    08-14-2015 08:19 PM
  4. Just_Me_D's Avatar
    Yes. I updated from iOS 8.4.1. Never had a problem like this on this phone while installing new software. I have had the phone for a while and downloaded and installed software several times on it. I tried to connect to iTunes but it wouldn't recognize it when I plugged it in
    Try using a different cable and/or USB port.
    08-14-2015 08:46 PM
  5. jimkraz's Avatar
    Force shut-down and restart, hold down home and start button at same time, that might help.
    08-15-2015 12:14 PM
  6. friendwhocares's Avatar
    I have a 44 month old iPhone 4s running iOS 8.4.1 with no problems. I used iOS 5.1 for a long time then before iOS 8 came out I upgraded to iOS 7. However, I had to wipe the iPhone with a reset to factory new condition, upgrade to iOS 7 and restore my settings from a backup all using iTunes on my XP laptop. I've installed every upgrade after that and my iPhone 4s is running iOS 8.4.1 with no problems. So I hope you can do the same thing using iTunes and a backup of your settings.
    08-17-2015 03:42 PM

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