1. iMore Question's Avatar
    I am from Egypt, i work at ivory coast , i had i phone 5 ,and i can use the face time to make calls with it, now i change my cell phone to i phone 6 plus , when i put the sim card of ivory coast ( MTN ) i lost the facetime in the general settings , i cant found it, when i change the sim card with the Egyptian sim card , the facetime works. Can anybody help me?????
    07-12-2015 06:57 AM
  2. SwitchBeach's Avatar
    Does the carrier (MTN) in Ivory Coast support FaceTime?
    07-12-2015 07:01 AM
  3. walid mazen's Avatar
    I am from Egypt, i work at ivory coast , i had i phone 5 ,and i can use the face time to make calls with it, now i change my cell phone to i phone 6 plus , when i put the sim card of ivory coast ( MTN ) i lost the facetime in the general settings , i cant found it, when i change the som card with the Egyptian sim card , the facetime works. Can anybody help me?????
    07-12-2015 07:05 AM
  4. walid mazen's Avatar
    yes , i usualy use it with my old iphone , and my friend also use the facetime
    07-12-2015 07:06 AM
  5. walid mazen's Avatar
    07-12-2015 07:15 AM
  6. walid mazen's Avatar
    if you dont have solution , please tell me
    07-12-2015 08:09 AM
  7. Ledsteplin's Avatar
    Some countries do not allow Facetime and/or iMessage. It could be your 2 phones were purchased in different countries, or at times when the laws were different. If your new phone does not support Facetime, there's not much you can do. Sell it and find a phone and carrier that supports Facetime.
    07-12-2015 08:21 AM
  8. walid mazen's Avatar
    Dear Ledstephin, i told you i can use the facetime whith another sim card, the facetime is allowed in cote d'ivoire , and it's available on my iphone 6.
    i think theres something missing in the general settings or network settinds
    07-12-2015 09:42 AM
  9. SwitchBeach's Avatar
    You should contact the carrier. They provide support for these items in that country.
    07-12-2015 09:49 AM
  10. walid mazen's Avatar
    thank you
    07-12-2015 09:59 AM
  11. Ledsteplin's Avatar
    Dear Ledstephin, i told you i can use the facetime whith another sim card, the facetime is allowed in cote d'ivoire , and it's available on my iphone 6.
    i think theres something missing in the general settings or network settinds
    Gotcha! I missed that part. Eye problems lately!
    07-12-2015 10:03 AM
  12. walid mazen's Avatar
    no problem my friend, it s ok , if you have any idea to solve this issue text me please
    07-12-2015 10:21 AM
  13. SwitchBeach's Avatar
    07-12-2015 10:24 AM
  14. Ledsteplin's Avatar
    no problem my friend, it s ok , if you have any idea to solve this issue text me please
    The only thing I know is call your carrier. They would be the ones to help you. We don't have a "fix" for that. Good luck!
    07-12-2015 10:30 AM
  15. IanRip's Avatar
    Check your phone model number, if it ends with AE/A, then FaceTime has been blocked.
    I think your Egyptian SIM has an unlock built into it.
    Some other GCC service providers do the same
    07-25-2015 03:28 AM
  16. walid mazen's Avatar
    dear ianRip
    my phone model number ends with AE/A
    the operator in cote d'ivoire can unlock the facetime like the egyptian sim card
    07-27-2015 09:45 PM
  17. Tartarus's Avatar
    You really should contact the support desk of your Ivorian carrier.. They are the only ones who can give you a satisfying answer. As none of us are in Ivory Coast, nor Egypt, we simply don't have the knowledge to help you.

    Peace out
    07-28-2015 01:26 AM
  18. walid mazen's Avatar
    thank you Tatarus 👍
    07-28-2015 09:14 AM

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