06-21-2015 02:15 PM
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  1. iMore Question's Avatar
    iMore Question
    The app is on both of my devices... iPhone and IPad. I could access it on phone before hard reset. Now message is must purchase from App Store. On my phone I see the cloud sign but it will not download
    06-21-2015 12:16 PM
  2. phreddyl's Avatar
    phreddyl
    are you running an older iOS that may not support it?
    06-21-2015 02:07 PM
  3. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    When do you get the message? If you have already paid for it you won't be charged again. Was it on your screen just before you did the hard reset? Or did you restore? What exactly did you do?
    06-21-2015 02:15 PM
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