1. iMore Question's Avatar
    My daughters iPad is on and it says on the screen iPad is disabled connect to itunes. It has been disabled because she can't remember her pass word so the steps in tunes say we need to put the iPad into recovery mode and lists the steps but the iPad will not turn off. I have tried holding the wake/sleep button and the home button and nothing can anyone help me please. : (
    05-24-2015 04:58 AM
  2. nTrud3r's Avatar
    Recovery mode is:
    Turn off your device and leave it off.
    Plug in your device's USB cable to a computer with iTunes.
    Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
    Screenshot showing the Connect to iTunes screen on iOS.
    When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
    When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
    iTunes dialog: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
    Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.

    Hope this helps
    05-24-2015 06:16 AM

Similar Threads

  1. Replies: 34
    Last Post: 11-07-2018, 07:27 PM
  2. Where have my Google Music Playlist Songs disappeared to?
    By iMore Question in forum iPhone 6 Plus
    Replies: 11
    Last Post: 05-05-2016, 05:23 PM
  3. How can I hear an incoming call?
    By iMore Question in forum Ask a Question
    Replies: 7
    Last Post: 05-26-2015, 05:57 AM
  4. Why can't I view YouTube videos for craft items?
    By iMore Question in forum Ask a Question
    Replies: 2
    Last Post: 05-24-2015, 12:19 PM