05-05-2015 09:26 AM
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  1. iMore Question's Avatar
    iMore Question
    The screen won't swipe. There are lines on the screen and i have tried a hard reset, but nothing seems to be working. I can't answer calls, unlock phone, or anything. HELP!
    05-05-2015 09:23 AM

  2.  pkcable said: May 05 2015 | 9:26 am EDT Best Answer

    Was it dropped or exposed to moisture? SOUNDS like maybe it suffered some kind of damage or other hardware failure, BUT it might be best to take it to your nearest Apple store for a diagnostic.
  3. pkcable's Avatar
    pkcable
    Was it dropped or exposed to moisture? SOUNDS like maybe it suffered some kind of damage or other hardware failure, BUT it might be best to take it to your nearest Apple store for a diagnostic.
    05-05-2015 09:26 AM
  4. Bigeric23's Avatar
    Bigeric23
    I think a trip to the the Apple Store is in order.

    https://www.apple.com/support/contact/
    pkcable and Sekelani Zwambila like this.
    05-05-2015 09:26 AM
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