1. iMore Question's Avatar
    When I look at the screen I see a msg in the middle that is I Cloud Backup . It says it is unable to access the account thmskingsley@yahoo.com. Review your account information settings. there are two buttons to choose from Ignore or Settings. Nothing works when I press the screen. I tried to turn it off and can't even get the slide to unlock to work.
    04-24-2015 06:58 AM
  2. kch50428's Avatar
    Try pushing/holding the power and home buttons at the same time - then let go if the Apple logo appears.
    Bigeric23 likes this.
    04-25-2015 12:36 PM
  3. Bigeric23's Avatar
    Try pressing the Home and Power buttons and holding them until you see the Apple logo. Then release the buttons and the device should shut down.
    04-25-2015 12:38 PM

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