04-05-2015 04:18 AM
tools
  1. bruce1478's Avatar
    bruce1478
    Please help, I am selling a 2011 mbp, I erased disk in disk utility, was asked to reinstall os with an Apple ID, I didn't know the id of person selling it to so I shut mac down, now when I restart I have the above issue and don't know what to do, tried cmd & r but no joy, tried cmd &s but again no joy, any easy to follow assistance please.
    I know the mbp is working fine as I was using it earlier today all fine
    Thanks in anticipation
    04-04-2015 05:51 PM
  2. Just_Me_D's Avatar
    Just_Me_D
    The device is protected with the iCloud activation lock. There is NOTHING you can do without the credentials associated with the owner's account.
    04-04-2015 05:53 PM
  3. bruce1478's Avatar
    bruce1478
    Sorry meant to say didn't know the id of the buyer, it is a family member.
    How do I get to disk utility to install os
    Thanks
    04-05-2015 04:18 AM
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