[iMore Question]

This is a replacement IPhone 6 Plus. I received it after my last one was destroyed in a freak accident at work. I am not sure if the replacement is new or refurbished phone. After a trip to Colorado two weeks ago (the pictures came out awful, by the way) I took it to the apple store where they agreed and said the pics were not supposed to be that low (of a) resolution. Then they told me I needed to upgrade to 8.2 (I was at 8.1.2) and that the older IOS had camera problems. I can't believe that because my other phone took beautiful pictures that I could span across two 24 inch monitors. They also said that if the upgrade to 8.2 didn't work, I should reset the phone. I tried that too... no good. Does any one know how to fix this low resolution picture problem? I have not enabled the 'new' beta cloud option as I don't know if this will work or not. I am going back to apple this weekend and tell them their fixes didn't work and I need a (new?) replacement. Any suggestions?? Help. please

[iEd]

I've never heard of this issue. Can you post a example of the low resolution pic?


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[HankAZ]

Make sure you are saving them at full resolution:

Settings > Photos & Camera > Download and Keep Originals




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[T1ck_T0ck]

Download an app that lets you do Tiff like CameraPro 8 or Camera+ and try that to see if there is a difference.


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[mdrager]

I used the camera + app and everyone of the photos I took on Saturday are doing the same thing. Options?

[Ledsteplin]

I used the camera + app and everyone of the photos I took on Saturday are doing the same thing. Options?

If you're zooming, then that's the problem. Zooming photos on iOS does not work well. If you zoom or crop photos, you will lose resolution and photo quality. I look forward to the day when Apple fixes this.


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[PatrickBieser]

I have the same problem. Some, but not all, of the pictures I take with my iphone 6 -- without zooming -- have terrible pixelation. Sometimes the pictures are fine, but half the time the resolution is very poor. Below is a sample picture with lots of pixelation as you zoom in to 100%

[JOSH_WH1TE]

There is a recall on iPhone 6 Plus's by Apple. In a certain number of phones there is an issue that can cause the camera to take blurry pictures. I'd head over to the Apple website to check if your phone is under recall.

https://www.apple.com/support/iphone6plus-isightcamera/


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