02-03-2015 04:12 PM
tools Reply
  1. iMore Question's Avatar
    iMore Question
    Due to damage on my iphone 5, the screen has become unusable. I want to back up data from the the phone, but everytime I try to connect to to iTunes I'm unable to get past the step where it asks me to respond on the phone when to the "trust this computer" question. Because of this the connection with iTunes fails.

    Any help in getting past the click "trust this computer" would be appreciated. Unfortunately only some of the data is backed up on icloud.

    Thank you in advance
    02-03-2015 03:49 PM
  2. Serenity Caldwell's Avatar
    Serenity Caldwell
    Managing Editor
    You may well want to visit a Genius Bar, if you can; Apple's technicians have a few tools that can help where fingers on a broken screen might fail.
    kch50428 and Just_Me_D like this.
    02-03-2015 04:12 PM
« When does the resurgence case come out for iPhone 6 plus? | Why is my camera going black? »

Similar Threads

  1. I want to make a track from my itunes my ringtone on my iphone...how do I do this please?
    By iMore Question in forum Ask a Question
    Replies: 4
    Last Post: 02-03-2015, 05:08 PM
  2. My video is showing in fast motion and has no sound, how can I fix this?
    By iMore Question in forum Ask a Question
    Replies: 3
    Last Post: 02-03-2015, 04:05 PM
  3. How do set up screen mirroring on my Samsung LED 55 TV?
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 02-03-2015, 01:44 PM
  4. iOS 8 adoption rate ticks up to 72%
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 02-03-2015, 01:40 PM
  5. Yammer now supports Handoff between iOS 8 and Yosemite, as this epic video will tell you
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 02-03-2015, 01:12 PM
LINK TO POST COPIED TO CLIPBOARD