03-14-2015 04:59 AM
tools
  1. Miska Hietala's Avatar
    Miska Hietala
    Hey all. I have an iPhone 6 with latest iOS version. Every now and then when I'm trying to go from lock screen to camera the viewfinder stays for a second and then turns to black. Pressing home button takes me back to lock screen but the problem persists if I try to go to camera again from lock screen. Going there via unlocking the phone works fine.
    Any others with same problem? Resetting phone fixes the problem for some time.
    02-02-2015 06:52 AM
  2. agarwal.apar's Avatar
    agarwal.apar
    Okay, can you do a hard reset of your device?
    02-02-2015 07:00 AM
  3. Just_Me_D's Avatar
    Just_Me_D
    I agree with agarwal.apar. I've tried, but I can't replicate the problem with my iPhone 6 Plus.
    02-02-2015 08:27 AM
  4. Miska Hietala's Avatar
    Miska Hietala
    Yea I can do it but I'm not familiar with the procedure with iOS. Does the system take automatic backup before I wipe the phone? Does it return the phone to exact state as it was before wipe?
    02-02-2015 10:42 AM
  5. agarwal.apar's Avatar
    agarwal.apar
    No, you have to backup your device first. Pls refer to http://support.apple.com/en-us/HT203977 for a detailed walk through.

    Also, refer to http://support.apple.com/en-in/HT201559 for a hard reset procedure.

    Good luck!
    02-02-2015 11:19 AM
  7. Miska Hietala's Avatar
    Miska Hietala
    Thanks. Gotta think it twice tho is it worth the hassle maybe next update will fix it, as the problem begun with the latest one.
    agarwal.apar likes this.
    02-02-2015 03:56 PM
  8. Misha Downey's Avatar
    Misha Downey
    Did it work out? I had the same issue with my iPhone 5. I went to Settings, Control Center, turned off access from lock screen, turned it back on then powered down the phone. When I powered her up again the problem was resolved! Did I just say 'her'?
    03-14-2015 04:59 AM
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