1. iMore Question's Avatar
    The problem here is when i want to put my amprent it gives me an error:"unable to complete Touch ID setup.Please go back and try again later".Do i need to change my amprent button or is there something else i can do?If i need to change it,how much does it cost?
    01-30-2015 11:47 AM
  2. Just_Me_D's Avatar
    What is an "amprent"? Where is the "amprent" button located in order for you to change it? Having said that, sometimes a reboot of your iPhone or iPad and washing and drying your hands may help in getting Touch ID to successfully register your fingerprint(s).
    01-30-2015 11:57 AM
  3. kch50428's Avatar
    01-30-2015 12:01 PM
  4. Cristian Rusu's Avatar
    I don't know how to reboot it.and there is my error:Why can't I complete the Touch ID setup process?-imoreappimg_20150130_200351.jpg and this comes just after this :Why can't I complete the Touch ID setup process?-imoreappimg_20150130_200357.jpg .
    01-30-2015 12:04 PM
  5. kch50428's Avatar
    Hold the home and power buttons at the same time until the Apple logo appears on the screen, then let go... that's rebooting...
    01-30-2015 12:40 PM
  6. Just_Me_D's Avatar
    I don't know how to reboot it.and there is my error:Click image for larger version. 

Name:	iMoreAppImg_20150130_200351.jpg 
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ID:	76552 and this comes just after this :Click image for larger version. 

Name:	iMoreAppImg_20150130_200357.jpg 
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ID:	76553 .
    To reboot the device, press and hold BOTH the power button and home button until you see the Apple logo. When you see the Apple Logo, stop pressing the buttons and let the device boot to the lockscreen. Afterwards, try to setup your Touch ID again.
    01-30-2015 12:41 PM
  7. Cristian Rusu's Avatar
    It didn't work.The same problem.Anything else?
    01-30-2015 01:02 PM
  8. Just_Me_D's Avatar
    It didn't work.The same problem.Anything else?
    Make a Genius Bar appointment with the nearest Apple Store and have them diagnose the problem for you.
    01-31-2015 10:15 AM
  9. pr1nce's Avatar
    I agree with D. Make a Genius Bar appointment at your nearest Apple Store. Good luck.
    01-31-2015 01:24 PM
  10. Cristian Rusu's Avatar
    I really can't guys.I am from Romania and there is no place where i can do that.Please help me!!
    02-16-2015 09:57 AM
  11. mjhajjchehade's Avatar
    what did you do? i have the same problem as yours!!!
    06-12-2015 05:36 AM
  12. Just_Me_D's Avatar
    I really can't guys.I am from Romania and there is no place where i can do that.Please help me!!
    We've done everything we can at this point. If the recommendations above didn't work, although they should, we can only assume you may have a hardware problem in which taking it to Apple or an authorized Apple repair shop is your best bet.
    06-12-2015 07:34 AM
  13. Just_Me_D's Avatar
    what did you do? i have the same problem as yours!!!
    What problem would that be and what did you do to fix the problem?
    06-12-2015 07:34 AM
  14. li6834300's Avatar
    Same problemo here!!
    I am from a city doesn't have any Genius!
    I got my 6Plus 3 months ago
    It was working just fine last night I slept, and when I wake up, everything forked up.
    08-11-2016 08:08 PM
  15. Rob Phillips's Avatar
    Same problemo here!!
    I am from a city doesn't have any Genius!
    I got my 6Plus 3 months ago
    It was working just fine last night I slept, and when I wake up, everything forked up.
    I recommend trying the previous recommendations. If those don't work contact Apple Support.
    08-11-2016 08:35 PM
  16. Mint Choco's Avatar
    I have the same problem!!!! It just suddenly stopped working! Idk what happened and I'm desperate. The thing is though, this have happened before, but last time I went back to normal after I restarted my phone. This time nothing worked :"(((((
    03-25-2017 06:13 PM
  17. Ledsteplin's Avatar
    I have the same problem!!!! It just suddenly stopped working! Idk what happened and I'm desperate. The thing is though, this have happened before, but last time I went back to normal after I restarted my phone. This time nothing worked :"(((((
    Try Reset All Settings. This will reset the fingerprint set up. Among other things, you will have to add your prints back in.
    Reset All Settings
    Go to Settings >General >Reset >Reset All Settings. This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms.

    Let us know if it works or not.
    03-25-2017 06:21 PM
  18. Mint Choco's Avatar
    Try Reset All Settings. This will reset the fingerprint set up. Among other things, you will have to add your prints back in.
    Reset All Settings
    Go to Settings >General >Reset >Reset All Settings. This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms.

    Let us know if it works or not.
    I have rested my phone, but the Touch ID is still inactive.
    03-25-2017 06:40 PM
  19. Ledsteplin's Avatar
    I have rested my phone, but the Touch ID is still inactive.
    If you Reset All Settings, and it didn't work, I would contact Apple Support and see what they suggest. It's possible you have a broken touch ID sensor. If that's the case, it would need to be repaired by Apple. Or upgrade to a new phone. Sometimes touch ID issues are fixed in the next update. If it's not fixed in the next update, then call Apple.
    03-25-2017 09:42 PM
  20. Ledsteplin's Avatar
    I have rested my phone, but the Touch ID is still inactive.
    iOS 10.3 is available to update. Maybe that will fix your issue.
    03-27-2017 01:27 PM

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