1. iMore Question's Avatar
    I'm not sure if its the port on the computer (hp envy 15 touchsmart pc) or the usb cord. It will not connect at all, not even a notification that the device appeared on my computer. I need to connect to iTunes.
    01-28-2015 11:37 PM
  2. kataran's Avatar
    If it was the cord you wouldn't be able to charge your device so it's most likely the USB port on your computer. Check this by using a USB stick or other device. Also after you connect open iTunes manually and see if your 5s shows up in the top left corner
    01-29-2015 06:01 AM

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