1. iMore Question's Avatar
    I changed my security code on my I phone and I did not write it down. I cannot remember the new code. I kept trying at 60 minute intervills. Now the phone is telling me to connect to Tunes. I cannot connect to tunes becauce I cannot get into the phone. I can prove that this is my phone I do not want to lose all the information that I have in it by erasing it clean. What can I do to rectify this problem?
    01-16-2015 08:32 PM
  2. robbrick's Avatar
    Unfortunately, the only thing you can do is:
    1. remember the code
    2. erase the phone and start over

    Sorry.
    01-16-2015 08:38 PM
  3. John Colasanti's Avatar
    Thank you the phone is not giving me the option of remembering the code. It is telling me to connect to I tunes. How can I connect to I tunes if I cant get into the phone?
    01-16-2015 09:01 PM
  4. Just_Me_D's Avatar
    Thank you the phone is not giving me the option of remembering the code. It is telling me to connect to I tunes. How can I connect to I tunes if I cant get into the phone?
    It is not telling you to connect to the iTunes app "on the phone". It is telling you to connect the iPhone to a computer via a USB cable and then initiate the computer's iTunes app to restore it.
    01-16-2015 09:05 PM
  5. robbrick's Avatar
    It is not telling you to connect to the iTunes app "on the phone". It is telling you to connect the iPhone to a computer via a USB cable and then initiate the computer's iTunes app to restore it.
    It will ask you to restore the phone. Nothing you can do anymore.
    01-16-2015 09:11 PM
  6. Just_Me_D's Avatar
    It will ask you to restore the phone. Nothing you can do anymore.
    Am I missing something?
    01-16-2015 09:12 PM
  7. robbrick's Avatar
    Nope. Just plug in your phone to iTunes, restore and start over.


    Sent from my iPhone using Tapatalk
    01-16-2015 09:22 PM
  8. Just_Me_D's Avatar
    Nope. Just plug in your phone to iTunes, restore and start over.


    Sent from my iPhone using Tapatalk
    I know the process. Your reply to *me* above kinda lost me. I was basically explaining to the OP that the process was in regard to the iTunes app on the computer and not the one on the phone.
    01-16-2015 09:28 PM
  9. robbrick's Avatar
    Sorry. I got confused. Thought I was talking to the OP. HAHA


    Sent from my iPhone using Tapatalk
    01-16-2015 09:29 PM
  10. Just_Me_D's Avatar
    Sorry. I got confused. Thought I was talking to the OP. HAHA


    Sent from my iPhone using Tapatalk
    (Laughing)...No problem...
    robbrick likes this.
    01-16-2015 09:32 PM
  11. John Colasanti's Avatar
    If I plug the phone into I tunes via computerwill this erase all the information I have in the phone?
    01-16-2015 09:46 PM
  12. Beyond Fire's Avatar
    If I plug the phone into I tunes via computerwill this erase all the information I have in the phone?
    Yup if you can't remember the code there is nothing else you can do but restore it.


    Sent from my Golden Apple Six
    01-16-2015 09:48 PM
  13. John Colasanti's Avatar
    sorry for the confusion guys. This is why im in trouble in the first place Im the one thats confused. My question is will this I tunes process erase my information in the phone .because I think I backed my info up to I Cloud but I could be wrong about that. Or will I get another chance to try to remember the new code I put in?
    01-16-2015 09:55 PM
  14. John Colasanti's Avatar
    Will I get a chance to remember the code?
    01-16-2015 09:56 PM
  15. Beyond Fire's Avatar
    sorry for the confusion guys. This is why im in trouble in the first place Im the one thats confused. My question is will this I tunes process erase my information in the phone .because I think I backed my info up to I Cloud but I could be wrong about that. Or will I get another chance to try to remember the new code I put in?
    When you restore with iTunes you will lose everything that was not backed up. You will not get a chance to remember your code once you start that process.


    Sent from my Golden Apple Six
    01-16-2015 09:57 PM
  16. robbrick's Avatar
    No. iTunes will restore the phone to its factory state. If you have an iCloud backup, great. If not, there isn't anything you can do anymore.


    Sent from my iPhone using Tapatalk
    01-16-2015 09:58 PM
  17. SwitchBeach's Avatar
    01-17-2015 07:32 AM
  18. Fit24's Avatar
    sorry for the confusion guys. This is why im in trouble in the first place Im the one thats confused. My question is will this I tunes process erase my information in the phone .because I think I backed my info up to I Cloud but I could be wrong about that. Or will I get another chance to try to remember the new code I put in?
    Hopefully you have an iCloud backup or maybe a backup via iTunes on your desktop so that you don't lose all of your data. Good luck.
    01-17-2015 11:19 AM
  19. dimitrist's Avatar
    I had the same problem back a few months back with my 5s, the passcode stopped working for no reason, I tried so many times that got a timer so I had to wait to try again, I ended up doing a restore.
    01-18-2015 05:42 PM
  20. Robert Sherman2's Avatar
    I'm lock myself out of my iPhone 6 Plus I cannot do anything to turn it on and off I have to wait a hour to try to put a pass coad that I dont even though I only had it set up with my finger never did a pass coad I'm ****ed
    03-06-2015 07:24 PM
  21. Ledsteplin's Avatar
    Or you have 10,000 tries with your 4 digit passcode. Might take all day, but...


    Sent from my ancient iPhone 5 (no longer trustworthy)
    zerog46 likes this.
    03-06-2015 09:02 PM

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