1. iMore Question's Avatar
    I have an iPhone 5 model A1428 and it will not turn on. also when i plug it into the charger it shows that is dead than shows the apple logo as if it is turning on than the screen immediatley goes black and it starts the cycle again
    01-12-2015 05:11 PM
  2. zerog46's Avatar
    Have you tried restoring it via a Mac or PC?
    01-12-2015 05:32 PM
  3. Just_Me_D's Avatar
    Try the following:

    1. Turn the phone off while plugged in to the wall socket and let it charge for about 2 hours and then turn the phone on.

    OR

    2. Connect the iPhone to your computer, initiate the computer's iTunes app, and then when iTunes detects it, select to restore it, if applicable.

    OR

    3. Make a Genius Bar appointment with the nearest Apple Store and have them diagnose the problem for you.
    01-12-2015 06:30 PM
  4. Raichu73's Avatar
    yes i have tried restoring it but i get error code 21
    01-13-2015 06:52 PM

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