1. iMore Question's Avatar
    Our company paid full price for iPhone 6's to use on tmobile.

    We decided we wanted to switch back to AT&T (our old carrier) because of coverage issues in our area but when tried to activate them on AT&T, it didn't work.

    We were told that they were unlocked and could be used on AT&T as well but have no idea why it didn't work.

    Any ideas?

    We ended up having to use old iphone 4's and 5's instead.
    01-07-2015 09:34 AM
  2. haloburn's Avatar
    In most cases, the carrier (AT&T) offers to unlock the phone for you. I did the same with my 5S. Under the impression that it was unlocked when it was only restored to the factory settings. When I switched over to AT&T they unlocked it from the previous carrier in-store.
    01-07-2015 09:51 AM
  3. warcraftWidow's Avatar
    Since you paid full price they should be unlocked. But now you need to contact T-Mobile. They need to do the unlock, not AT&T.
    01-07-2015 12:17 PM

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