On the trash can and forward arrow, it should be there. It can be tricky at times though. When you long press on a speech bubble or photo, tap "More".
This marks that one and the options should show at the bottom right and left.
If those options don't show, and you see the text bar instead, do this:
Tap the bar to bring it up. Then put your finger at the top of the keyboard and bar and pull down in a quick jerk down sort if way. That should clear the bottom where you see the options. It has worked for me. I don't have a clue about your other issue.
Sent from CrapaTalk on my ancient but trustworthy iPhone 5