1. paul haseldine's Avatar
    Randomly when I get a message when I open the app I get a black screen this lasts about a second or so then the message opens. Happens about 3-4 times a day. Anyone else seeing this.
    12-29-2014 01:24 PM
  2. phreddyl's Avatar
    I haven't had this problem. Is it happening in an area of low service?


    Sent from my Gold iPad Air using Tapatalk
    12-29-2014 01:29 PM
  3. paul haseldine's Avatar
    Hi, no great signal spoke to Apple a few times in the end they said it was probably a software issue told me to do a full restore in iTunes, did that and the problem returned within 12 hours.
    12-29-2014 03:26 PM
  4. Ledsteplin's Avatar
    Hi, no great signal spoke to Apple a few times in the end they said it was probably a software issue told me to do a full restore in iTunes, did that and the problem returned within 12 hours.
    Did you restore from a back up? If so, you may have restored the problem. Restore as new. Then if it does it again, it's a hardware issue and they should either fix it or give you another phone.


    Sent from my ancient but trustworthy iPhone 5.
    12-29-2014 03:54 PM
  5. paul haseldine's Avatar
    Hi ,I took the phone to my local Apple shop they're 99%sure it's a software issue but they exchanged the phone anyway, told me to set it up as a new phone, I told them I needed to retrieve things from my backup so they said restore from my backup retrieve what I needed then wipe the phone and set it up as a new phone,did that and within 12hours got the same problem with the new phone very strange.
    12-30-2014 10:07 AM

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