1. iMore Question's Avatar
    I want 2 erase my iphone but cannot because I do not know the passcode. HELP
    11-25-2014 06:18 PM
  2. qbnkelt's Avatar
    I want 2 erase my iphone but cannot because I do not know the passcode. HELP
    You can go into your account in iCloud and change your passcode. Hopefully you will remember your iCloud password.
    11-25-2014 06:27 PM
  3. HankAZ's Avatar
    I want 2 erase my iphone but cannot because I do not know the passcode. HELP
    First of all, make sure that youre running the latest version if iTunes. Then, just put your device in DFU mode and connect it to your computer/iTunes. It will download the latest iOS and install it for you. Good luck.

    How to put your iPhone or iPad into DFU mode | iMore
    11-25-2014 06:41 PM
  4. Just_Me_D's Avatar
    It's asking for a passcode because the iCloud activation lock has been enabled for it. If you cannot recall the passcode or reset the passcode via the lost passcode feature via the iCloud website then there's nothing we can do for you. Even if you reset your device, you will not be able to use it until you enter the passcode.
    11-26-2014 08:19 AM
  5. HankAZ's Avatar
    Using DFU mode will to allow you to bypass the 4-digit passcode (or more complex code, if you set that up), but if there is an activation lock enabled on the device, there is NO way around that. You will be required to enter the iCloud password to wipe/restore the device.
    Just_Me_D likes this.
    11-26-2014 09:52 AM

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