[iMore Question]

For a while I have had no wireless connection on my iphone 4 (a common problem I believe). So I cannot use icloud. I read that you can use itunes but this doesn't work. I can sync it and all the apps appear and I am told that a full back up is going onto laptop. But then when I plug in new phone - data from my old device is nowhere to be seen. Am I making any sense? Please help if you can. THANK YOU