1. iMore Question's Avatar
    It's brand new. It isn't charging so I pushed the 2 buttons at once until the Apple sign came up. After unlocking it asks for the above but won't accept my fingerprint nor my passcode. Ideas please.
    11-11-2014 09:46 AM
  2. kataran's Avatar
    Upon restarting your device it will always ask for your passcode input the first time before you are able to resume using your TouchID sensor

    You must remember your passcode and also remember that it's case sensitive if your using a long passcode instead of the simple four digit numerals
    11-11-2014 09:53 AM

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