1. iMore Question's Avatar
    I went into telstra and the customer service operator said to do a backup on iTunes and then i would be able to retrieve everything on my old phone to my new iPhone 6.
    Now i can't retrieve everything from iTunes.
    11-08-2014 11:25 PM
  2. Just_Me_D's Avatar
    Did you create a backup of your device "prior to" having Telstra set up your device? If not, you're out of luck, if you did, then yes, a restore using that particular backup should work. Having said that, you stated, "I can't retrieve everything from iTunes"? Does that mean you can retrieve "some" things?
    11-12-2014 01:13 PM

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