10-28-2014 06:39 PM
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  1. iMore Question's Avatar
    iMore Question
    I sent my iphone 5s off for repair (mail in service), when i received my phone back i had a scratch on the screen very noticeable . I am a 100 % this was not here before i sent it off .

    Has this happened to anyone else before ?

    Any advice on what to do ?
    10-28-2014 05:30 PM
  2. HankAZ's Avatar
    HankAZ
    Originally Posted by iMore Question
    I sent my iphone 5s off for repair (mail in service), when i received my phone back i had a scratch on the screen very noticeable . I am a 100 % this was not here before i sent it off .

    Has this happened to anyone else before ?

    Any advice on what to do ?
    I’ve never experienced this, but we all know that stuff does happen. My first call would be to the repair service. Was it an Apple location? An "authorized" repair facility? Something else?
    10-28-2014 06:39 PM
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