My supervisor was off a few days last week and her mailbox ended up getting full. She was trying to delete some items from the inbox and then permanently from her deleted items using her iPhone.
The status at the bottom of the screen shows "connecting" for a few minutes, but the items are not deleted when it is finished with that task. Our help desk hasn't been able to figure this out.
I had her re-enter her password and it shows that all Exchange settings are verified. Now that she has gone in and cleared some space in her mailbox, she has started receiving new messages on her phone, but she still cannot move anything to the deleted folder or clear out messages in the deleted items.
I have not yet tried to deleted the Exchange account from her phone and re-add it. Does anyone have any suggestions why the phone seems to have trouble synching only when she is trying to move or delete mail items?
The status at the bottom of the screen shows "connecting" for a few minutes, but the items are not deleted when it is finished with that task. Our help desk hasn't been able to figure this out.
I had her re-enter her password and it shows that all Exchange settings are verified. Now that she has gone in and cleared some space in her mailbox, she has started receiving new messages on her phone, but she still cannot move anything to the deleted folder or clear out messages in the deleted items.
I have not yet tried to deleted the Exchange account from her phone and re-add it. Does anyone have any suggestions why the phone seems to have trouble synching only when she is trying to move or delete mail items?