1. sam58's Avatar
    Inherited iPhone 4S does not have "active" iTunes. Son has installed iTools for music. Want to get rid of this and use iTunes. When linked, iTunes advises me to restore to factory. Do not want to do this. Have all contacts, apps, etc installed.
    10-02-2014 02:15 AM
  2. qbnkelt's Avatar
    Is that the only option available? It sounds as if your computer sees your iPhone. Are you able to do a backup through iCloud? If so, you could back up to iCloud, restore to factory, and then dons restore from iCloud.
    10-02-2014 07:13 AM

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