1. supernkown's Avatar
    could someone please help me. my ipad is stuck in recovery mode and is not recognized by itunes. I has been like this for hours. I have tried a hard reboot and that does not work. could some please assist.
    09-26-2014 12:43 PM
  2. Just_Me_D's Avatar
    Hopefully, you've made a recent backup. If not, the instructions that I am about to recommend will cause you to lose EVERYTHING on the device, but it should get the device up and running again, and that, *I believe*, is the primary objective.

    1. Press and hold both the Power and Home buttons until the iPad powers off.
    2. Put the iPad in DFU mode. Instruction can be found via the following link: DFU Mode - The iPhone Wiki
    3. Connect your iPad to your computer via USB and initiate the computer's iTunes app.
    4. Make sure you have the latest iTunes version and make sure the computer is connected to the internet.
    5. When iTunes detects your iPad in "recovery", choose to restore and update it.
    09-26-2014 12:49 PM
  3. supernkown's Avatar
    I don't know how to back up on mac. I used use pc not that verse in mac.
    09-26-2014 12:55 PM
  4. Just_Me_D's Avatar
    I don't know how to back up on mac. I used use pc not that verse in mac.
    The instructions I posted will work on either. If you're concerned that you might mess something up, you can always make a genius bar appointment with the nearest Apple Store and have them diagnose the problem for you.
    09-26-2014 12:58 PM
  5. supernkown's Avatar
    secondly i have a old macbook pro 4.1 and do not know how to delete itunes it wont' update to the latest
    09-26-2014 01:03 PM
  6. Just_Me_D's Avatar
    secondly i have a old macbook pro 4.1 and do not know how to delete itunes it wont' update to the latest
    You are going to need iTunes to get your iPad working properly again. If you don't have any means of getting to a computer with a newer iTunes version, make a genius bar appointment with the nearest Apple Store and have them fix the issue for you.
    09-26-2014 01:06 PM

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