1. iMore Question's Avatar
    sent my iphone 5 back to apple for a recall on my battery. they sent me a new phone stored all my files to icloud don't know how to get them back?
    09-15-2014 08:11 PM
  2. Just_Me_D's Avatar
    If you "backed up" your files via an iCloud backup then just restore from the iCloud backup. If you were referring to files not associated with an iCloud backup, know that certain apps have access to iCloud and files created with those app can be restored by reinstalling the apps.
    09-15-2014 09:48 PM
  3. mikeo007's Avatar
    Did they send a new phone, or just wipe your old one?
    Assuming your device was backed up to iCloud, you can do the following:

    Go to Settings > General > Reset, then tap “Erase all content and settings.” In the Setup Assistant, proceed to “Set up your device,” tap Restore from a Backup, then sign in to iCloud. Proceed to “Choose backup,” then choose from a list of available backups in iCloud. Set up a new device from an iCloud backup.

    https://support.apple.com/kb/ph12521
    09-15-2014 09:53 PM
  4. James Minchinton's Avatar
    Open App Store go to update click on purchased everything should be thier to re down load
    09-22-2014 11:22 AM

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